Please note that all items on our website are handmade from wood and have their unique characteristics. Therefore, there may be slight variations in size, color, wood grain patterns, and tone. These variations are signs of true craftsmanship and should not be considered as defects. Each item undergoes careful inspection before being shipped to ensure quality and freshness.
1. Modification or Cancellation:
– Please contact us within 24 hours of a successful order placement to request any modifications or cancellations.
– In case it has been more than 24 hours since the successful order placement:
– If the product has not been shipped, we will process your request for modification or cancellation.
– If the product has already been shipped, you will be responsible for a 50% restocking fee.
– Contact method: Please send an email to [email protected].
2. Exchange:
– The maximum time for exchange and return is 30 days from the date of successful delivery.
– Accepted conditions for exchange:
– Damaged products, incorrect deliveries, or products that do not match the description.
– Not accepted conditions for exchange:
– Used products.
– Customers returning products without informing our support team.
– Contact method: Please send an email to [email protected].
3. Processing Time for Exchanges:
– It takes 1-2 days to process exchanges and up to 8 days to receive the replacement product.
4. Returns and Refunds:
– The maximum time for returns and refund requests is 30 days from the date of successful delivery.
– Accepted and non-accepted conditions are the same as for exchanges.
5. Processing Time for Returns and Refunds:
– The processing time takes 1-2 days, and the refund process through PayPal is estimated to take 1-2 days.
6. Late or Missing Refunds:
– If after 3 business days you have not received your refund or there is a discrepancy, please contact us at [email protected].
We are committed to providing you with satisfaction and trust when shopping at Celebritys Store. Our Return and Refund Policy is designed to protect your rights as a customer. If you have any questions or requests, do not hesitate to contact us using the provided email address. We are always ready to assist you.